This privacy policy will explain how our organisation (Townsend Real Estate) uses the personal data we collect from you when you use our website.

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Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

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What data do we collect?

Townsend Real Estate collects the following data:

• Name, email address, phone number, CV, recruitment event details (date and location of attendance).

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How do we collect your data?

When you sign up to receive a service from our website including but not limited to; Mortgages, rentals, sales, sales progression, property management, commercial property and competitions - we may ask for personal information about you. The personal information can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth. Different web pages may ask for different personal information. By entering your details in the fields requested, you enable Townsend Real Estate and its service providers to provide you with the services you select. Please note that sometimes on the web pages we will require you to provide additional personal information, and at times this may be sensitive information. When we ask for this information, we will specify further on these web pages why we are collecting your information and how we will use it. Townsend Real Estate also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network devices on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

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How will we use your data?

Townsend Real Estate collects your data so that we can:

• Process your request and manage your account.

• Email you with special offers on other products and services we think you might like.

• In relation to the functioning of any service, you have signed up for in order to ensure that Townsend Real Estate can deliver the best service to you.

• To invite you to participate in surveys about Townsend Real Estate services (participation is always voluntary)

• For marketing purposes which you have specifically agreed to.

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(Local pages will give you detailed information about how Townsend Real Estate will contact you in relation to specific services).

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Townsend Real Estate will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). We will only use your information within Townsend Real Estate, however, Townsend Real Estate may use a third-party to process your information. Townsend Real Estate require any third-party to comply strictly with its instructions and Townsend Real Estate will require that they do not use any personal information for their own business purposes.

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How do we store your data?

Townsend Real Estate Brokerage securely stores your data on our internal servers, and on our accounts on third-party cloud servers. 

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Townsend Real Estate Brokerage will hold your personal information on our systems for as long as is necessary for the relevant service, or relevant contract you hold with Townsend Real Estate Brokerage. When you contribute your information to the Townsend Real Estate Brokerage website we will generally only keep this for as long as is reasonably required for the purpose for which it was submitted.

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Access to our servers is on a needs-only basis for employees. We take stringent preventative measures to keep your data safe, including 2FA and encryption.

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Marketing

Townsend Real Estate would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

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If you have agreed to receive marketing, you may always opt-out at a later date.

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You have the right at any time to stop Townsend Real Estate from contacting you for marketing purposes or giving your data to other members of the Townsend Real Estate group.

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If you no longer wish to be contacted for marketing purposes, please email info@townsenduae.com with your name, and phone number and we will unsubscribe you. Alternatively, you can click “Unsubscribe” on any of our marketing emails.

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What are your data protection rights?

Townsend Real Estate would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

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The right to access – You have the right to request Townsend Real Estate for copies of your personal data. We may charge you a small fee for this service.

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The right to rectification – You have the right to request that Townsend Real Estate correct any information you believe is inaccurate. You also have the right to request Townsend Real Estate to complete the information you believe is incomplete.

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The right to erasure – You have the right to request that Townsend Real Estate erase your personal data, under certain conditions.

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The right to restrict processing – You have the right to request that Townsend Real Estate restrict the processing of your personal data, under certain conditions.

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The right to object to processing – You have the right to object to Townsend Real Estate’s processing of your personal data, under certain conditions.

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The right to data portability – You have the right to request that Townsend Real Estate transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call us at: +971 (0) 56 156 3232

Or write to us: info@townsenduae.com

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

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How do we use cookies?

Townsend Real Estate uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

• Advertising purposes

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What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Townsend Real Estate uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Townsend Real Estate uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Townsend Real Estate sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

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How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

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Privacy policies of other websites

The Townsend Real Estate website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

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Changes to our privacy policy

Townsend Real Estate keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 14th of March 2024.

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How to contact us

If you have any questions about Townsend Real Estate’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: Info@townsenduae.com

Call us: +971 (0) 56 156 3232